NO RESPONSE FROM THE COMPLAINTS TEAM REGARDING POLICY I WAS SOLD.

I phoned into the complaints department about 4-6 weeks ago regarding the policy I was sold for my car insurance. My understanding of what I was sold was a policy that if I do not claim, I would get my premiums back after a certain period. I since found out that this is not the case and that you actually have to pay for this, which I was not informed so when I took out the policy. If I knew this at the time of taking the policy out, I would have rather have gone with Outsurance or another Insurance Company that has this benefit. I have not claimed over two years and thought I would be close to benefiting from this benefit, however turns out, if I take it out now, I would have to start from 0 and also pay for this benefit :D Every time I call the complaints team, I get told, the manager will give me a call at COB on that day as they need to come to a decision. I am yet to hear anything on this. Very disappointed in this service.