No Response for Funeral Policy Claim

<p>I have been calling since 6th December 2016 wrt to a Claim for a Funeral Policy, being pushed around from pillar to post over and over again, with the excuses that the underswriters are Assupol and the claim should be lodged with them. Last communication on 5th Jan'17, I was informed that I will receive a call from Assupol to lodge and follow up on Claim, to date nothing. Today Dial Direct informed a Manager from their side will make contact with Assupol. The Funeral Policy was being paid diligently, and I am sure from a legal stand point I have a right to take further action, notwithstanding the fact that we are still grieving. Pathetic service when Urgent need is Required !!!!!</p>