No response after an entire month

I claimed for a lost cell phone in August 2015.<br> <br> In October, I called Dial Direct to cancel my policy.I was then directed to the retentions department. <br> <br> I spoke to Cheryl on the 14th October 2015.<br> I checked on my Dashboard (online policy management) and it corresponded to the data which she was seeing, <br> which was that my \Cash back bonus"was due to be paid out in March next year (2016)<br> Cheryl advised that I should continue paying my policy to keep it active in order to qualify to receive the bonus. <br> <br> I asked the consultant if this was the case and she said it seems as if the cellphone claim had not affected my bonus. (this was 2 months after I had claimed)<br> <br> I later checked the payout date and noticed that the payment date for the bonus now reflected 2019.<br> <br> I then called in again and spoke to Faizel.<br> Faizel was unable to assist and Told me that he needed to speak to his manager to investigate the issue and the issue would be resolved within 3-7 working days. <br> <br> It has now been more than a month since I have received any form of communication. <br> <br> The only reason I kept the policy open was so that I could get the promised bonus. <br> <br> I feel somewhat done in here."""