No reply to queries or complaints

<p>Still waiting after two weeks for an answer to me querie regarding the service provider they insist I use. Made it very clear that my method of contact was email and still no reply. Accident is not my fault, hit and run, forced to pay the residule and lose my cash back bonus. Can even live with all of this - all I am asking is that my questions are answered. Even logged a complaint on the website more than a week ago - still nothing. </p> <p> </p> <p>This company will not see another cent of my money. Almost 7 years without a claim... first claim, PATHETIC service!!! </p>