No reply on the claim made on the insurance

<p>I made a claim on my policy on 06 March 2017 due my cellphone and laptop being damaged as result of a pipe leak in the roof of my bedroom (accident) at around 4 am. I received communication on 06 March 2017, indicating that they received my claim being ********** 75/1 and 2. I then followed up on it towards the end of the day on the 06 March 2017, and I was informed that there are still busy and they will attend to me asap. I further sent a message to their support group on the morning of the 08 March 2017, I never received a reply. Till today now at 18:09 have been waiting for the call and to find out the way forward with the claim made.</p>