No regard for Client

Marilize Cooper, Claims Consultant from Dial Direct has no respect or regard for people and their situations from the onset this lady is been blunt and refused to follow clear instructions.

My claim was being finalized. Marilize called and asked me to obtain my Settlement letter so that she could do “Costing” I told her that I will ask the Finance house for the settlement letter but she should bare in mind that the installment for the month had already gone off my account for the vehicle. She said that she just needs it to do the costing in the meantime.

When I obtained the Settlement letter I sent this to Marilize via Email and specifically and clearly stated on the mail that the settlement amount may change as the consultant advised that they need the instalment for the month to reflect on their systems and then only would they be able to provide me with a new settlement amount.

Marilize refused to comply with what I had advised her and went along with the payment disregarding all attempts made from myself from the beginning, of which she acknowledged that she does understand.

I sent a mail to Marilize with the new settlement amount on Thursday the 27/02/2020.

I received a mail from Marilize today stating that she already processed the payment on Tuesday the 25/02/2020 but I had told her not to due to the situation regarding the instalment amount.

I could say I did not expect this low level of service from Dial Direct and clear disrespect and disregard for clients. This has really made me change the way I feel about Dial Direct.