NO REFUND ON

I sent an email to [Email Removed] on 23/June/2015 @ 09:42 a.m. On my email, I had 2 queries. They responded to 1 query promptly without contacting me telephonicaly. the 2nd query regarding cancellation of value added product was not dealt with. instead I received email on 24/06/2015 confirming it will be escalated to relevant dept. The policy was finally cancelled in Dec. <br> <br> They wont refund the premiums from July bcos they say on my email I have used a different description of product ['other party property fire/explosion] and they could not get hold of me on my phone. <br> On my email, I gave them my current cell no. and on their email on 24/06/2015 they responded using the correct term 'value added product', so they knew what I was referring to. they have my policy number to confirm such because I told them the amount of the premiums and they should have contacted me or sent email. When I ask them how did they know in Dec which policy I was referring to, they don't answer. I also asked them why did they not send me an email with their enquiry? <br> <br> I need them to re-imburse all the premiums taken from July after I have cancelled the 'added value benefit'. <div><br></div><div><em>(Supplier name changed from Virgin Insurance to Dialdirect by Hellopeter.com)</em></div>