no payment made after

I had report an incident last year October, i sent all the requested claim form till this day i have not been paid. I sent a follow up email on the 21 November 2014 & again in January no response. This clearly indicates that should my claim worth have been more and my medical bills depended on the pay out i would have been black listed already. Imagine sending a claim for RAF then having to wait for so long with bills pilling up but no payment recieved yet you are paying for the flippin insurence every month. I just want to be paid & for all the polecies i have with Dial direct to be cancelled its a waist of money and when you have to be paid you are being pushed from one person to the other.