No loyalty to responsible customers

On the 18th March I submitted my insurance claim to Maggie at Dial Direct. Maggie advised that I might have a problem with my claim as my Simple Cash Bonus was paid out on the 11th March 2015. She would confirm with her manager and come back to me. By the 19th March I hadn't heard back from Maggie and called again, this time I spoke to Nesa who also said she would have to check with her manager but also did not come back to me. <br> My policy began on the 1st March 2011 and my 4 years of no claims ended on the 28th February 2015. The accident occurred on the 25th February 2015. I have the right to 48 hours for an A/R Report which left me only 1 day short of my 4 years. <br> I was insured with Budget for 6 years without any claims and I was moved to Dial Direct as the \sister"company"