No help for 2 days

A tree fell over during a storm yesterday and we called to put in a claim to have it fixed since the yard we are connected to is an abandoned one so other than our Animals now getting through there it is also not very safe as anyone can come through there. When we called the lady said an assesor would phone today and before 5 I called them since no one phoned me and she gave me the number to phone them myself. Well I did but they said the lady working with it already left so she will phone tomorrow morning. So now as long as we are struggeling to get help out of the service we are paying for, my yard is open for anyone to enter as they please. I am very dissapointed at the lack of help I am getting