No help at all

I emailed dialdirect in December regarding my car licence renewal which is due end of January. I never received any response for that. Yesterday I called the 086....number, after holding for some time, I was told tocall the 011....number. I spoke to Puleng who promised that a consultant would contact me. I'm still waiting. How quick are you to get us to sign up with you but now I have to be given run arounds when I need your help. I do not beg for service, I already paid for it. Do the right thing or you will loose me as your customer.