No feedback or communication regarding my claim

I was involved in an accident last weekend and my car was towed,did not get acknowledgement of my claim from dial direct, when I was calling to put through my claim I was cut of twice because they are asking for so many things and on both occasions,none of the call centre agents tried calling me back. Now my car was accessed and it is apparently a write off (which I had to call and find out myself after they decided to withhold such information from me. They told me I will get feedback on whether or not my claim is successful by the 14th of May and I am just as certain that I would have to call myself and find out. I mean like really????Can you just take a persons car and not say anything, get it assessed and still not say anything??I bet Dial direct would even decline my claim and not say anything.Very poor feedback and communication on their side...terrible!!!