No feedback on a claim

I have a comprehensive car insurance with dial direct. I also have a rim and Tyre cover. I registered a claim over 2weeks ago, almost 3weeks now. My claim has been assigned to Peggy bapela and she is just useless. I constantly sending her emails requesting feedback and no response from her. My car uses run flat and I do not have a spare Tyre. My car is not drivable now because of that tyre , I'm really not happy with the service I'm getting from dial direct. I'm very angry 😠