No feedback from insurance

Since I submitted my claim, the person that is dealing with it has not sent me a signal email or even called me. I've requested for their call and still nothing. I don't know how your claims department is run but i am highly disappointed at the service because when i call in and ask questions first they said its Dina Mohlala that will call me then next thing they said Leticia will call me. Can the representative that is dealing with my claim call me or even email please. im tired of speaking to agents that are not much of a help!!