No feedback

My car was towed on the 25th May 2019, I needed a courtesy car only to find out on the 27th May that it doesnt appear on my policy that I requested a car hire on my policy, I asked that Dialdirect listen to a call recording from 28 December 2018 which they only could find on the 30th May 2019 which confirmed that I did request a car hire to be added to my policy, got my courtesy car on the day after calling Dialdirect several times and they acknowledged that their consultant made a mistake of not adding the the car hire...

On the 6th June I called Dialdirect to find out on.the progress of my claim and the consultant I spoke to me made me aware that assessment on my car was booked for the 29th May 2019 and was shocked that I had not received any feedback, she promised me that the person dealing with my claim would call me back within an hour, that never happened, I called again on Friday the 7th June 2019 and still Dialdirect was waiting on the feedback from the assessor...

I still await feedback from Dialdirect to date regarding my claim, 2 weeks now, I have had no communication from Dialdirect...