rP
rosette P
1 reviews | Active since Mar 2018
08 Mar 2018, 14:05
no feedback
I lodged a complaint three days ago with no feedback from dialdirect it goes to show how they value their clients. louie called me once and after the complaint and said the will investigate my matter of policy that has been deducting money for a vehicle to don't have. talk about client services, this is why I am happy I moved my insurance.
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Replies (2)
Dialdirect's replyOfficial
08 Mar 2018, 16:22Thank you for your feedback.
Your original complaint is still under review and we will be in contact as soon as we are able to finalise.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply08 Mar 2018, 16:22
Official
Thank you for your feedback.
Your original complaint is still under review and we will be in contact as soon as we are able to finalise.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's replyOfficial
13 Mar 2018, 12:26Thank you for your patience while we attended to this matter.
We can confirm that a refund will be processd as discussed.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply13 Mar 2018, 12:26
Official
Thank you for your patience while we attended to this matter.
We can confirm that a refund will be processd as discussed.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
Best regards,