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ZJ
Zanele J

1 reviews | Active since Dec 2010

18 Apr 2019, 13:06

No explanation on why I was not paid the cashback promised to me

Been following up on the payback I should have received and no feedback from you. If this is the service I will be getting as a new customer I wonder how will the service be at claim stage,God forbid.

0
Replies (4)
Dialdirect
Dialdirect's reply18 Apr 2019, 13:16
Official
Hello Zanele,   

We will be in contact to address your concerns. 

Kind Regards, 
The Dialdirect Team. 
Dialdirect
Dialdirect's reply18 Apr 2019, 13:23
Official
Hello Zanele, 

We have attempted to contact you without success. It seems that our number might be blocked on your side. 
We are giving attention to the matter and will revert to you via email.  We also would like to apologise for any inconvenience this might have caused. 

Kind Regards,
The Dialdirect Team.  
Dialdirect
Dialdirect's reply18 Apr 2019, 13:54
Official
Hello Zanele, 

We have reviewed your complaint, and confirm that you do not yet qualify for the payback bonus. The inception date of your policy is  April 2019. Having said that, further communication regarding  payback will follow via email since it is personal information. 

We trust the above conclude your concerns. 

Kind Regards, 
The Dialdirect Team. 
Dialdirect
Dialdirect's reply18 Apr 2019, 14:09
Official
Hello Zanele,
We confirm we have communicated to you in writing and that this matter is now resolved. 

Kind Regards, 
The Dialdirect Team.