No customer service at all

<p>I have joined Dial Direct 2 months ago and my husband went overseas and the back fence fell. I have reported the issue and they send out an asessor. Didn't receive any feedback and when following up they said the fence fell because of roots and they refuse to pay claim. I have phoned numerous times and wanted to speak with a more senior person and I only get told that they will phone me back and after that nothing happens. I totally disagree that the fence fell because of roots. </p>