No Courtesy to loyal clients

Item: Dialdirect
Rating: 1
Author: Muhammad K

Utterly disappointed with dial direct who I have used as an insurer for more than 10 years until I emigrated in 2021.

Now that I am trying to request a claims summary from them, I am getting the run around.... There should atleast be some courtesy afforded to a loyal former client.

Leaves a bitter taste to be honest

Helpful (0)

Replies (4)

Dialdirect's replyOfficial

06 Sept 2022, 13:44

Hello Muhammad,

We like to apologize for the service recieved from us.

Please provide us with your policy number to further assist you.

Regards
Dialdirect Team

Dialdirect's reply06 Sept 2022, 13:44

Official

Hello Muhammad,

We like to apologize for the service recieved from us.

Please provide us with your policy number to further assist you.

Regards
Dialdirect Team

Dialdirect's replyOfficial

06 Sept 2022, 13:57

Hello Muhammad,

Kindly be advised that we have sent you claims history letter to your email address and you should receive it shortly.

Regards
Dialdirect Team

Dialdirect's reply06 Sept 2022, 13:57

Official

Hello Muhammad,

Kindly be advised that we have sent you claims history letter to your email address and you should receive it shortly.

Regards
Dialdirect Team

Muhammad K's updateReviewer Update

06 Sept 2022, 13:59

Thank you - Well Received

Muhammad K's update06 Sept 2022, 13:59

Reviewer Update

Thank you - Well Received

Dialdirect's replyOfficial

06 Sept 2022, 14:03

Thank you

Dialdirect's reply06 Sept 2022, 14:03

Official

Thank you