RB
Ruan B
1 reviews | Active since Jan 2023
26 Jun 2023, 12:31
NO COMMUNICATION!
Its been 2 months... We will get back to you. Been on hold today for 20mins. I always have to phone to follow up with promises made that i will be contacted. 3 different answers from you as Daildirect, the assessor and the repairs(mechanics) for a car accident that happened on 20 April.... Procedure has not been followed, and this is according to the assessor... after daily and weekly queries it has been only followed when I have asked the questions.
Helpful (0)
Replies (4)0
Replies (4)
Dialdirect's replyOfficial
26 Jun 2023, 12:34Hello
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
Dialdirect's reply26 Jun 2023, 12:34
Official
Hello
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
RB
Ruan B's updateReviewer Update
26 Jun 2023, 12:45When?
I have been on hold twice today for following up. Each time more than 20mins. then i get disconnected...
I have been on hold twice today for following up. Each time more than 20mins. then i get disconnected...
RB
Ruan B's update26 Jun 2023, 12:45
Reviewer Update
When?
I have been on hold twice today for following up. Each time more than 20mins. then i get disconnected...
I have been on hold twice today for following up. Each time more than 20mins. then i get disconnected...
RB
Ruan B's updateReviewer Update
26 Jun 2023, 13:104th call and no response....
RB
Ruan B's update26 Jun 2023, 13:10
Reviewer Update
4th call and no response....
Dialdirect's replyOfficial
26 Jun 2023, 14:37Kindly note that our team will be in contact to provide feedback as soon as possible.
Our apologies for the inconvenience caused.
Kind Regards
Dialdirect Team
Our apologies for the inconvenience caused.
Kind Regards
Dialdirect Team
Dialdirect's reply26 Jun 2023, 14:37
Official
Kindly note that our team will be in contact to provide feedback as soon as possible.
Our apologies for the inconvenience caused.
Kind Regards
Dialdirect Team
Our apologies for the inconvenience caused.
Kind Regards
Dialdirect Team