NO CARE IS GIVEN WHEN CLAIMING FOR AN NON WORKING ALARM IN THIS HIGH CRIME MONTH

I HAVE TO SAY YOUR DIGICALL CENTRE IS PATHETIC, I LOGGED THIS CLAIM AT 10AM AND 10:53 I RECEIVED AND SMS THAT DIGICALL ASSESSING SOLUTION WILL CALL ME SHORTLY. SINCE I HAD A REFERENCE NUMBER I CALL THEM FIRST BECAUSE OF THE NATURE OF MY CLAIM, I WAS CLAIMING FOR AN ALARM SYSTEM, WHICH I BELIEVE SHOULD BE MADE PRIORITY. WHEN I GOT THROUGH I WAS PUT TO 4 DEPARTMENTS BEFORE I SPOKE TO XAVIER WHO THAN SAID HE WILL PUT TROUGH AGAIN TO THE CORRECT DEPARTMENT, FINALLY I SPOKE TO I THINK JOSEPH WHO SAID HE WILL QUICKLY ASSIGN MY CLAIM TO A CONTRACTOR, HE WILL CALL ME BACK SHORTLY WHICH NEVER HAPPENED. AT 12 :51 I RECEIVED AND ANOTHER SMS FROM DIGICALL SAYING " DIGICALL HAS BEEN APPOINTED ON YOUR CLAIM NO: ********** 67 01. THAT IS 2 HOUR LATER FROM THE 1ST SMS ,AND BY THAN STILL NO CONTRACTOR APPOINTED TO HAVE A LOOK AT MY ALARM SYSTEM, IN THIS HIGH CRIME SEASON, SO MY SITUATION WAS NOT VERY IMPORTANT FOR DIGICALL. THAT AT 3 PM I GET ANOTHER CALL THAT FROM A WHITE GUY TELLING ME THAT MY CLAIM WAS REFEREED TO HIM TO HANDLE, AND HE MADE THE VERY SAME PROMISE THAT THAT JOSEPH MADE AND I EXPLAINED TO HIM THAT SOMEBODY CALLED LIKE 4 AGO MAKING THE VERY SAME PROMISE AND HIS ARROGANT RESPONSE WAS HE IS NOT IN CONTROL OF THIS PROCESS, AND THAT HE HAS NOTHING TO DO WITH THAT PROCESS. I WAITED ANOTHER HOUR JUST TO GET CALL FROM YOUR CONTRACT, LIKE 6 HOURS LATER. WHICH SHE SAID THE GUY CAN ONLY COME OUT TOMORROW MORNING, THAN I SAID TO HER IF THAT IS THE CASE I CANCELLING MY AND I WILL BE CANCELLING MY POLICY WITH DIALDIRECT, UPON ME SAYING THAT ONLY THAN DID SHE COMMIT TO SEND SOMEBODY TODAY. I AGREED, BUT WHEN I THOUGHT ABOUT THE WHOLE EXPERIENCE FROM LODGING MY CLAIM TO THE ALLOCATION, WAS A BAD EXPERIENCE, I RATHER CANCEL MY POLICY WITH YOU GUYS BECAUSE THIS IS SUBSTANDARD SERVICE FROM DIAL DIRECT. WHAT EVERYONE SEEM TO MISS IS THAT MY ALARM WAS NOT WORKING AND I THOUGHT THIS WOULD BE GIVEN PRIORITY BECAUSE OF SAFETY REASONS. IN MY HOUSE WE ARE 5 MY WIFE, MY 3 DAUGHTERS AND ME, SO CAN YOU APPRECIATE MY SITUATION AS TO WHY I NEEDED MY ALARM SITUATION TO BE TAKEN SERIOUSLY, BUT NOBODY DID. EVERYONE CARES ABOUT MONEY BUT NOT MY FAMILIES SAFETY. SO RATHER APPOINTED AN INDEPENDENT CONTRACTOR TO FIX MY ALARM, AND I PAID OUT OF MY POCKET, BECAUSE DIALDIRECT AND DIGICALL DID NOT TAKE MY CLAIM SERIOUSLY. AFTER THIS EXPERIENCE I WILL BE LOOKING ELSE WHERE FOR INSURANCE, I CAN DEAL WITH COMPANIES LIKE YOU GUYS. A LADY FROM DIALDIRECT CALLED ME, I THINK HER NAME WAS GENTRY, PROMISED TO CALL ME BACK AFTER SHE HAD LISTENED TO MY INITIAL CONVERSATION BETWEEN ME AND LEHLOHONOLO, BUT STILL HAS NOT DONE SO, BY THE WAY SHE ALSO PROMISED THAT SHE WILL APPOINT A CONTRACTOR WHICH SHE NEVER DID. SHE ALSO DID NOT DO A FOLLOW UP ME AS SHE PROMISED. HER CALL AT 10:31 TO ME. THIS IS THE **** SERVICE I AM REFERRING TO TO SHOW HOW PATHETIC YOUR SERVICE IS I GOT AN SMS @ 17:06 THAT CURRENT SAVER -ELECTRICAL HAS BEEN APPOINTED, AND THAT I MUST MAKE THE ACCESS AVAILABLE. SO MY ALARM IS NOT IMPORTANT BUT THE ACCESS IS. I ONLY LEFT OUTSURANCE BECAUSE OF SOME DISCREPANCIES ON MY POLICY, BUT THEIR SERVICE WAS THE BEST, I RATHER GO BACK TO THEM, THIS **** SERVICE FROM DIAL DIRECT IS APPALLING. TIO PROOF IT TO YOU, WHEN I LODGED THIS CLAIM LEHLOHONOLO WAS VERY *********** AND REQUESTED TO SPEAK TO TEAM LEADER AND HE SAID HIS TEAMLEADER IS IN A MEETING AND THAN REQUESTED HIS TEAMLEADERS EMAIL HE GAVE IT TO ME, TILL NOW THE TEAMLEADER HAS NOT CALLED OR RESPONDED TO EMAIL, THIS THE SERVICE I AM TALKING ABOUT. I WILL BE CANCELLING MY POLICY WITH GUYS , THIS IS ****.