No car for two weeks. No feedback

On the 8th of October I logged a claim with the *** department for my car that has an issue. I took it to an RMI approved dealer and then we waited. Every follow up was met with a comment saying I will get feedback in two days. To this day, my car is still at the dealer and NOBODY IS CALLING ME OR UPDATING ME. So why am I paying for a service that dies nothing for me and I have had no car the entire time