No business ethics from dial direct insurance at all

In July 2021,I received a call from Dial direct consultant,selling me service plan for my car,I accepted the product,thinking it will give me peace of mind.To my shocking horror,I took my car for service this week and when the dealer phones for authorisation,the story changes,I m not covered because of kilometers on my car,but they asked me all sort of questions about my car,when they phoned me to join.MY CAR Is STucK at the dealer,I did not budget for money for service this year knowing I have service plan this year.When I phoned dial direct,I am told that I was sold the wrong product,and she have escalated for amendment and would phone me after 2hours.even now ,is being two days, I m still waiting for her call and I must travel long distance tomorrow with the car, for christmas.to make matters worse,I raised my concerns with Dial direct on their tweeter,they promised to call me.BY NOW,NO ONE FROM DIAL DIRECTCONTACTEdMe