AP
Andrew P

1 reviews | Active since Aug 2018

21 Dec 2024, 09:42

Nightmare

Useless and an administrative nightmare, I cancelled my policy then reinstated the same month, no monthly payback, payback bonus shifted to 4 years, remember policy was ongoing without a break, no an email unpaid premium of R21 for November, we are at end of December, no cover for November, emails unanswered to my query. Don't want know how their claims process would work, a nightmare too, problem going to another insurer ,yhey all fall under Auto and General.Now gatvol

0
Replies (1)
Dialdirect
Dialdirect's reply21 Dec 2024, 09:43
Official
Hi Andrew

We acknowledge the receipt of your complaint.

We have escalated the matter to the relevant department for further assistance.

Kind regards,

The Dial Direct Team