NEVER USE DIAL DIRECT

Absolutely pathetic customer service, YET AGAIN!!!!!!!!!

I have previously written up a complaint in the past few weeks with regards to issues I have had with Dial Direct and here I am again, and the same problems still exist.

After having had numerous unauthorized debit orders go off on my account in January, 2020, and Dial Direct having failed to update my profile over numerous telephonic conversations, and my prior Dial Direct complaint on this platform, I was then contacted by Mr. Rinolen Naidoo who promised me that he would handle my failed customer experience, and now he isn't answering emails or doing any follow-ups of any kind. He's supposed to be the manager of Customer Care, but yet doesn't seem to want to handle this issue.

I received a call on my mobile no *** (23/01/2020) at 11:47am that lasted for 11 minutes and 57 seconds where I was able to successfully update my physical address with the call center agent. During this call, I was informed that my monthly premiums/installations would drop from R 1471.87 to R1059.00 due to change in address and where my vehicle would be parked. On the same day, I received my updated schedule from Dial Direct, which confirmed the change in address, but did not reflect the change in premiums as per what was discussed in the telephonic conversation.

Then, on the 6th of Feb, 2020, I emailed Mr. Naidoo, to request any update on the change in premiums, to which I received no response.

I emailed him again on the 7th of Feb, 2020, to which he responded and said I'd receive updates accordingly, requesting from me a time as to when we could communicate telephonically, to which I responded to immediately, requesting we talk on the same day. Nothing happened.

On the 10th of Feb, I once again emailed Mr. Naidoo, twice in one day, and eventually received telephonic communication from Rinolen, where he explained that the amount that I was given over the telephone essentially cannot be honoured, which is absolute BS. He asked me if I had time to then talk again later so that he can follow-up on the recorded call from the 23rd of January, 2020 to which I told him that I was available for the rest of the afternoon to discuss and finally sort this out. Unfortunately I had to leave the house and would be unavailable telephonically and emailed him to let him know that I would prefer to be communicated with via email for the rest of the day, as well as the following day as I wasn't available to discuss telephonically.

Today I have emailed him YET AGAIN, and have still not received any form of communication. Yet he's in a managerial position at the company and cannot have the decency to get back to me to sort this ****ing issue out.

I refuse to pay anything over and above what was discussed with me telephonically on the 23rd of January, 2020 and I need this issue rectified IMMEDIATELY as I have now adjusted my expenditure in accordance with the new/adjusted premium that was discussed with me during that phone call.

I cannot believe how bad Dial Direct are with their communicative efforts. I expect a call from someone else, above the position that Rinolen Naidoo holds at the company to sort this out immediately.

FED UP!!!!!!!!!!!!