MH
Mark H

1 reviews | Active since Jul 2016

20 Jan 2017, 12:38

Never done business with them but they tell me I have a policy

<p>I was SMSed by Dialdirect at 12:09 on 20 January saying that I have a policy that would have the premium deducated on 20 January. I contacted them to enquire and was told that my ID number and cell number were mine but that the insurance details for a house in Faerie Glen and a Ssanyong car were obviously not mine since I live in the Cape.</p> <p> </p> <p>This is obviously a case of ***** and while the perpetrator clearly had the intention of committing *****, Dialdirect are complicit by allowing it through not verifying the combination of details given i.e. ID number vs address etc. through a bureau.</p> <p> </p> <p>I have lodged a complaint of ***** with the FSB for this to be investigated. Should there not be a resolution, I will be laying a charge of ***** to be investigated.</p>

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Replies (1)
Dialdirect
Dialdirect's reply20 Jan 2017, 12:41
Official

Thank you for your feedback.

We will be in contact with you to address your concerns.

Regards,

The Dialdirect Team