Nearly 2 months and claim not finalised

Today is the 10th of February 2021 and our Insurance Claim is still not completed. The claim arose on 15 December 2020 and we had to follow up numerous times with the call centre, with the allocated service providers and when you try to log a complaint with the Complaints Department directly, they never answer the phones. We are waiting for one final piece to put this all behind us, and still no joy.