KK
Kamohelo K
1 reviews | Active since Aug 2014
17 Jul 2020, 07:31
Naedo track before payday
I specifically stated that I would like the premium to be collected on my pay day only when I took out this policy. It's a Friday today and I wake up to an sms that my account has been debited and I'm only getting my salary on Monday. I have things to do over the weekend with that Monday but Dial Direct thinks it's okay to Debit my account before my salary while I made it clear in the beginning that I don't what that Naedo check on my policy.
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Replies (2)
Dialdirect's replyOfficial
17 Jul 2020, 08:30Hello Kamohelo,
We would like to apologise for any inconvenience we may have caused.
Our team will look into your matter and contact you with feedback.
Kind Regards,
The Dialdirect Team
We would like to apologise for any inconvenience we may have caused.
Our team will look into your matter and contact you with feedback.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply17 Jul 2020, 08:30
Official
Hello Kamohelo,
We would like to apologise for any inconvenience we may have caused.
Our team will look into your matter and contact you with feedback.
Kind Regards,
The Dialdirect Team
We would like to apologise for any inconvenience we may have caused.
Our team will look into your matter and contact you with feedback.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's replyOfficial
21 Jul 2020, 14:59 Hello Kamohelo,
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We were unable to get hold of you and therefor liaised via email.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We were unable to get hold of you and therefor liaised via email.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply21 Jul 2020, 14:59
Official
Hello Kamohelo,
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We were unable to get hold of you and therefor liaised via email.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We were unable to get hold of you and therefor liaised via email.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
Best regards,