My name is Fiona

My name is Fiona. I have called in last month (September) several times on the 3rd attempt spoke to a consultant on the 11.09.2023 who helped me cancel my insurance and which was supposed to end on the 30th of September. Come the 25th on my paydate the Installment went. I have called in 4 times now being promised to be refunded and to be sent a cancellation certificate but still no luck of being refunded the R1427,70. Can you please help?