My Dial Direct Policy doesn't qualify for driving rewards

I had a virgin product and dial direct bought over the policies. Now this is funny because my entire policy is branded now as dial direct. Last week Discovery Phones me for car insurance and that I can get money back from driving better. I went on dial direct site after my conversation and saw that my insurance already has this feature. Downloaded the app, started driving better but I couldn't see my vehicle on the app. Contacted dial-direct this morning and they informed that this is only for dial direct clients, then what the hell am I? I have to phone dial direct if I want to claim , I have to phone dial direct if I want to alter my policy, my entire policy document is branded dial direct. If I'm not a dial direct client and don't qualify for the rewards? Then why the hell do I have a policy with dial direct. I might have to switch insurer , because you have no problem billing me(which also states dial direct) .