My car was taken from the 24th of october 2017 and i still havent received it

I wpuld like to express my out most dissapointment with the service im receiving from panel beaters that Dial direct took my car to. Im complaining about dial direct because they did not give me an option of choosing where i want to take my car (i did not have a problem with this because i thought they would take the car to the best place). However, my car was taken from me on the 24th of october ans i still dont have it even today. I am not getting any updates regarding my car.. I have to always call and speak to a rude lady by the name of chane who puts me on hold for a very long time ane then comea back with no valid reasons regarding the progress of my car.. I have spoken to a manager by the bame of willie serveral times who keepa lying and telling me i would get my car on friday and yet when that friday comes i just get excuses instead of my car.. Dial direct i gave you my car in good faith, im extremly upset and need my car as in yesterday.. Im paying for my car and insurance even though i have to struggle and ask for lifts and go for taxis.. I was promised i would get it two weeks ago.. Can you pleasw make sure this week does not end before i get my car back. I never skip any payments so please dont make me beg for my own car!!