LK
Lesego K
1 reviews | Active since Feb 2018
09 Sept 2020, 11:41
My car not fixed
On the 3rd of August 2020,A client of Dial direct bumped on to my car.I went with him to the police station to make a report but ever since that time no response.I had to call them(not them calling me) to give the claim number and all the info that is needed but i received no good response .Their client's car now is fixed up but they told me they will send someone to come and assess my car but its over a month with no way forward. I don't have a car to go work.Their client is happy now with his car been fixed.There were two people who i was communicating with but they are also not helpful Cynthia and Kagiso from Telesure are asking things that i have already gave to them.I have been sent pillar to post with no way forward i am writing this because this is taking time i need my car fixed.
Helpful (0)
Replies (4)0
Replies (4)
Dialdirect's replyOfficial
09 Sept 2020, 11:48Hello Lesego,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply09 Sept 2020, 11:48
Official
Hello Lesego,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Best regards,
LK
Lesego K's updateReviewer Update
10 Sept 2020, 08:53Thank you ,
Looking forward for the positive response.
Looking forward for the positive response.
LK
Lesego K's update10 Sept 2020, 08:53
Reviewer Update
Thank you ,
Looking forward for the positive response.
Looking forward for the positive response.
LK
Lesego K's updateReviewer Update
10 Sept 2020, 08:54My ref is ***TP1
LK
Lesego K's update10 Sept 2020, 08:54
Reviewer Update
My ref is ***TP1
Dialdirect's replyOfficial
16 Sept 2020, 15:56Hello Lesego,
As discussed with our Customer Relation Specialist, we thank you for providing us with all the required documentation to finalise your claim. We have received the requested information 15 September 2020, and the claim can now be finalised.
Our Legal team will provide you with written communication regarding the outcome herein.
Kind Regards,
The Dialdirect Team.
As discussed with our Customer Relation Specialist, we thank you for providing us with all the required documentation to finalise your claim. We have received the requested information 15 September 2020, and the claim can now be finalised.
Our Legal team will provide you with written communication regarding the outcome herein.
Kind Regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply16 Sept 2020, 15:56
Official
Hello Lesego,
As discussed with our Customer Relation Specialist, we thank you for providing us with all the required documentation to finalise your claim. We have received the requested information 15 September 2020, and the claim can now be finalised.
Our Legal team will provide you with written communication regarding the outcome herein.
Kind Regards,
The Dialdirect Team.
As discussed with our Customer Relation Specialist, we thank you for providing us with all the required documentation to finalise your claim. We have received the requested information 15 September 2020, and the claim can now be finalised.
Our Legal team will provide you with written communication regarding the outcome herein.
Kind Regards,
The Dialdirect Team.
Best regards,