My battery came back flat, I had to buy a new one

Dial direct towing department took my car and brought it back with a flat battery. <br> My car had to be jump started after every stop.<br> I called dial direct call centre and they said they are investigating.<br> I emailed dial direct and they said they have escalated the complaint to the relevant department.<br> I tweeted Dial direct and they said someone will be in touch with me, no one contacted me.<br> I tweeted Dial direct again and was told some one will contact me, a lady called me to say they are investigating. This lady said she will email and let me know by Friday 31 July, no email came through.<br> I tweeted Dial direct again and I WAIT, maybe I should start shopping for new car insurance and take this matter to my lawyers to recoup the money I spent on a battery.