MVA 18/03/2016 - no contact from insurers

Got an authorisation no. ***/8 at scene of accident on 18 Mar. Accident was reported at Fairland Police Station - case number was sent through using an on-line enquiry to find out what supporting documents you require from me. This claim indicates \incomplete capture\" and is pending damage assessment.<br> Called your Support Line only to be told it was outside normal operating hours, although your website states you operate on Public Holidays from 08h00 to 13h00.<br> Also, I need to urgently retrieve items (keys, etc) that are still in my car at the time it was towed by A1 Assist to Pomona, where the vehicle assessment centre is. What is the name of the business and the correct address in Pomona where my vehicle is now sitting awaiting damage assessment? I need to get there to retrieve my personal belongings inside the car.<br> Please contact me urgently - am not getting through on the phone due to Public Holiday."