Mrs Marole

We feel very much frustrated with Dail direct. We have been with them for over five year. Submitted a claim before they assisted. This time around we submitted a claim and they honored the claim, but hated to write the car off and we refused and requested payloo

Now that the have to want us to provide them with a document that proves that the car belongs to my wife. This is a 2003 car that was long paid off. The car has been insured with the for over five year why only now they want proof that the car is my wife's? To make the matter worse the car is at the panel beaters and needs to be released?

Why did the agree to pay for assessment and storage but refuse to pay us the pay loo?