Hellopeter
Share Your Experience
SS
Sipho S

1 reviews | Active since Aug 2019

08 Aug 2022, 16:31

Mr Sono

I'm not happy with service I'm getting from Dialdirect,so 2 weeks after they settled my car around the 15 or 16th they debited me and i gave them time to rectify the mistake instead they debited me end of July and worse they didn't give me the R500 that is offered to help you move I've been waiting for that for past 90 days

0
Replies (9)
Dialdirect
Dialdirect's reply08 Aug 2022, 16:57
Official
Hello Sipho,

We would like to apologise for the experience. 
Our team will investigate and make contact to address the matter with you.

Regards,
Dialdirect Team

SS
Sipho S's update13 Aug 2022, 14:22
Reviewer Update
Today it's the 13th and no response from the business about my escalation why is it taking so long to provide feedback and refund me as their client
Dialdirect
Dialdirect's reply19 Aug 2022, 17:15
Official
Hello Sipho,

We would like to apologize once more for the delay and would like to note that the team has managed to assist you further.

Regards,
Dialdirect Team
SS
Sipho S's update20 Aug 2022, 16:37
Reviewer Update
So the only feedback i got is that premium is increasing to R1100 and nothing regarding the ***** the business attempted on my account and by me getting request to approve the new premium and it shows that the company is not taking my case serious and not doing anything even after i have brought this matter to their attention and I feel they taking advantage and I want this to be given priority and have someone senior attend resolve this matter ASAP it has been loooong since I have raised this issue. Yours angry client

Dialdirect
Dialdirect's reply22 Aug 2022, 08:14
Official
Hello Sipho, 

We would like to apologise for the experience. 

Our team will investigate and make contact to address the matter with you. 

Regards, Dialdirect Team 

SS
Sipho S's update22 Aug 2022, 09:44
Reviewer Update
How long does it take to resolve and respond to my queries,it's the second time my issues take forever to be resolved and what is being investigated me or business,and why is that giving me problems because that's internal and has nothing to do with me and i shouldn't be inconvenienced because of staff incompetence,i expect it to be resolved today your audit should have picked that up so I'm execting my case to be resolved today and my inconvenience to be reimbursed
Dialdirect
Dialdirect's reply22 Aug 2022, 09:57
Official
Hello Sipho,

Kindly note that a manager is looking into the enquiry and he should call you back shortly to assist further. 

Regards,
Dialdirect Team
SS
Sipho S's update23 Aug 2022, 08:04
Reviewer Update
Call me today, I'll be available
Dialdirect
Dialdirect's reply23 Aug 2022, 08:36
Official
Hello Sipho, 

Thank you for your respond. 

Your matter has been escalated and someone will be in contact with you.

Regards
Dialdirect Team