Motor warranty plan

I have a car insurance with dial direct which I am getting excellent service from an d I do not have a problem with that. Last week I received a call from one of the dial direct clients selling/ advertising the motor warranty plan and I signed up for the plan. reason being I was looking for a plan like than an d it only makes sense to use one service provider for different products. The consultants promised to send policy docs within 48 hours and I never received any documents. it was clearly stated in the conversation that If I am not happy with the terms and conditions of the cover I can cancel within 7 days. Its the 7th day and I still don't have the documents. Today I called the customer care and with two attempts I was never lucky to speak to any of the motor warranty department consultants.