Most Pathetic Service ever experienced

On 7 March a breakin to my house whilst we were sleeping resulted in lost articles, including laptops and cellphones and other goods. DD felt we needed to pay two resultant excesses which I don't feel is std, nevertheless they cant supply a clause that advises how they administer this excesses on the policy directly. 8 weeks later I still don't have my replacement items and I now myself need to get in contact with their suppliers to find out where these articles are.<br> <br> A second building claim on 9 April 2015, was repaired on the 17th after various shouts and screams over the phone to their call centre person Felicia who fails to understand that leaking pipes and wrong diagnoses of the issue in a shower now results in 2 weeks worth of water payments I need to settle whilst they make up their mind what the problem is. Still no resolution as we are still not able to use the shower as there is no tiles on the wall. Calls and emails are left unanswered. A call on the 25th results in the call centre person admitting the service providers were only called out for quotes yesterday. How pathetic that I must follow this up constantly. DD start doing what you collect premiums for.