MOST arrogant service from a Manager FATIMA

I phoned to get my policy updated after I have installed a alarm system with ADT, the consultant said my home content premium is now one 3rd higher than before! He couldn't tell me why the system did this (which is fine, people make mistakes), I asked to speak to a manager, only to fix the system mistake, he said the managers were already gone, he then said the manager will phone me back first thing in the morning.

the next day at 14:00 I had to phone, because a manager never came back to me, when I phoned, a consultant answered the phone, I asked to speak to a manager, I was then on hold for **15 MINUTES!!!!!!!!!!* then the most arrogant person I have ever spoken to answered, Fatima.

Fatima said that I am showing them that my house is in danger when installing a alarm system, I told her that I should maybe cancel my policy if this is how they argue, she didn't say anything, she just put me through to the cancellations department!!!!!! I hung up, because I don't have a new policy on my car, house, camera and equipment yet.

The next day, the cancellations department phoned me, and said Fatima instructed them to call me and cancel my policy, HOW STUPID AND ARROGANT CAN A MANAGER BE??????????????? She is certainly NOT supposed to be in a manager position!!!!!

I have always had good things to say about Dialdirect, I am a car sales executive and I have always told my customers to get their new vehicle insured with dialdirect because of the great service ect. Now I will make sure all my future customers stay as far away from you as possible, I will always have something bad to say about you!!!!

YOU ARE PATHETIC AND ARROGANT FATIMA, YOU ALONE COST DIALDIRECT ALOT OF FUTURE CUSTOMERS!!!!!