LM
Lorna M
1 reviews | Active since Dec 2018
01 Jan 2019, 12:34
more shocking service by dial direct
iv nevet been so disappointed about a service dial direct gave me...such a struggle. after weeks of fighting about my claim..they now debited money from my acc even though theres no car and it was a right off n my policy was cancelled..such an inconvinience for my 31st..promised to reverse it by midnight but nothing...so sad.
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Replies (2)
Dialdirect's replyOfficial
02 Jan 2019, 10:28Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Dialdirect's reply02 Jan 2019, 10:28
Official
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Dialdirect's replyOfficial
02 Jan 2019, 10:50We can confirm that a refund was processed on 31 December. The funds will reflect in your account within three business days.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
Dialdirect's reply02 Jan 2019, 10:50
Official
We can confirm that a refund was processed on 31 December. The funds will reflect in your account within three business days.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team