Monthly cash back

I have been calling since the 17th of October 2023 regarding the monthly cash back and still not resolution. I was asked to call again after a day of which did, I called twice on Friday the 20th of October 2023 of which I still did not receive any assistance or help. if there was problem with the system why are your clients not communicated? today I called twice and I was placed on hold by a rude consultant lying to me that she is assisting me. what a bad customer experience. A contract was signed with both parties to play their roles. my obligation is to pay my monthly premiums of which I am doing so, I do not give you problems when it comes to collection the monthly premiums