Misuse of bank account access

On 27 February 2016, the debit order processed by Dialdirect (DD) from my bank account had been increased by more than R300 without prior notification.<br> <br> I contacted the contact centre and was referred to Nazeem Suliman who offered to adjust my premium. I refused the offer as no correspondence was received in connection to the increment. I informed Nazeem that I would like my premium to be reverted to the premium communicated on 31 December 2015 as that was the last correspondence I received from DD.<br> <br> Nazeem informed me that it could not be done as we had submitted a claim for a windscreen on our old car. To me this does not make sense as how can a claim affect both a customer's profile and the cash back bonus?<br> <br> I then requested Nazeem to escalate the matter and provide feedback. To date no feedback has been provided yet DD has once again deducted the premium which they did not communicate to me.<br> <br> This is a 2nd occurrence of this nature whereby they increase my premium without notification.<br> <br> It displeases me that although my relation lies with DD, I have to follow this measure to express my grievance as the contact centre does not take me seriously.<br>