Misled by sales Agent and Managers are avoiding callbacks/ APP is ****

I was called by a sales agent named Royston Meyer in December 2020, he was painting a very nice picture. He assured me that all I have to do is log 16 trips per month on the Daildirect insurance App. He promised that I will receive a total of R1300 and some change back per month based on the fact that I am logging the 16 trips. This is blatantly misleading a customer and being dishonest.

After completing 14 valid trips, the App started to malfunction. It started giving error messages that does not make sense such as the " trip was to short" meanwhile the trip is was longer than the previous 14 trips. This is a ****.

I contacted the call centre and asked for Team leaders/ managers to contact me and until today I have not received one call back (amazing when they want your business they don't stop calling but after they get your money they all of a sudden avoid calling back). I spoke to Simphiwe telephonically in the beginning of February, and he assured me that a manager with definitely call me back. No call back received at all. I called on the 08 February again and requested a manager to call me, this time Sego promised to get me the call recording and that a manager will contact me and up until this very day no one has contacted me.

I feel utterly disgusted with this App **** and poor service, I had experienced with this insurance provider. How can I trust them to insure my assets if this is the treatment I receive. I will tell everyone I know to never do business with Daildirect as they are misleading their customers, making false promises and telling lies.