lC
lance C
1 reviews | Active since Aug 2014
14 Aug 2019, 10:58
Misleading treatment
My monthly premium did not debit on the date as arranged with. I have made multiple complaints and had multiple phone conversations with your representatives regarding the cover of my policy. They have made me assure that I am covered at all times. Everytime I asked them to deduct on a certain date they told me that it is not necessary to provide another date as the premium will automatically go off in 15days. After that it happened again that it did not go off accordingly, I called again and the same response was given from your staff who promises to be fully capable of assisting me. Then on the day of my claim I also confirmed on call that I am covered and also mentioned the debit order issue and the Lady told me 100% yes I am I can have cer*****y(I have proof of recording on request). Now I have recieved a letter stating that my debit order did not go off accordingly again, and that it would be deducted on a later stage for the cover of August. But they don't call me or anything to give feedback on to what is happening because I would like to pay for the lost months but they gave me no option. I am even under the impression that my premium is busy building up so I am just behind. Please can you address this debit order date issue and inform your staff to accept the client's preferences on new debit order dates instead of they providing the dates. Daildirect makes me under the impression that I am covered at all times. My policy number and further information will be provided upon request.
Helpful (0)
Replies (5)0
Replies (5)
Dialdirect's replyOfficial
14 Aug 2019, 11:04Hello Lance.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply14 Aug 2019, 11:04
Official
Hello Lance.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team.
Best regards,
Dialdirect's replyOfficial
21 Aug 2019, 10:34Hello Lance.
We can confirm that we have evaluated the payment process, an e-mail with the outcome was forwarded to you.
Our claims department will proceed with the claims administration process and they will be in contact to update you accordingly.
Regards,
The Dialdirect Team
We can confirm that we have evaluated the payment process, an e-mail with the outcome was forwarded to you.
Our claims department will proceed with the claims administration process and they will be in contact to update you accordingly.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply21 Aug 2019, 10:34
Official
Hello Lance.
We can confirm that we have evaluated the payment process, an e-mail with the outcome was forwarded to you.
Our claims department will proceed with the claims administration process and they will be in contact to update you accordingly.
Regards,
The Dialdirect Team
We can confirm that we have evaluated the payment process, an e-mail with the outcome was forwarded to you.
Our claims department will proceed with the claims administration process and they will be in contact to update you accordingly.
Regards,
The Dialdirect Team
Best regards,
lC
lance C's updateReviewer Update
27 Aug 2019, 12:42Thank you for taking the time to resolve my payment issue and thank you for the email stating that the fault was on your side and that you can notice I was fully capable to make payments. Also Thank you for your kind and quick response. You clearly said that you can notice I've made deposits for the debit order to go off but it didn't as arranged, in that matter I will be covered. Further on I have provided you with neccessary documents as requested but after all that you still have no answer for my outcome. The thing that bothers me the most is that I must continuously remind your people to extend my vehicle hire due to the fact that you haven't made any decisions yet. Firstly you told me that my vehicle is a write off then seconds after I said I would like to purchase the vehicle back because it has sentimental value to me, you told me it is repairable. I went to the Panelbeaters today and they told me that they are waiting upon a response from daildirect. I saw my vehicle and it is worse than the state I left it. I am really not happy with how I've been treated with Daildirect.
lC
lance C's update27 Aug 2019, 12:42
Reviewer Update
Thank you for taking the time to resolve my payment issue and thank you for the email stating that the fault was on your side and that you can notice I was fully capable to make payments. Also Thank you for your kind and quick response. You clearly said that you can notice I've made deposits for the debit order to go off but it didn't as arranged, in that matter I will be covered. Further on I have provided you with neccessary documents as requested but after all that you still have no answer for my outcome. The thing that bothers me the most is that I must continuously remind your people to extend my vehicle hire due to the fact that you haven't made any decisions yet. Firstly you told me that my vehicle is a write off then seconds after I said I would like to purchase the vehicle back because it has sentimental value to me, you told me it is repairable. I went to the Panelbeaters today and they told me that they are waiting upon a response from daildirect. I saw my vehicle and it is worse than the state I left it. I am really not happy with how I've been treated with Daildirect.
lC
lance C's updateReviewer Update
03 Sept 2019, 00:30Good day.
Please can you kindly assist me to understand a better reason to the outcome of my claim.
I have full proof of our conversations in regards to the monthly premium that did not go off accordingly. You advised me that I will have full cover and that the non-payment will have no effect on my claim.
Please advise me the reason for this.
Yet you deducted R904 from my account even after the incident occured and yet after all that you reject my claim.
I was not aware of the fact that the 3rd Party Vehicle I had the collusion with at that stage, driver Christiaan Van Staden, was the vehicle I wanted to purchase.
When I did my quotation and took out my cover with you guys the guy who I spoke with actually made me take out insurance for another vehicle so I can get discount. I have not yet purchased the Ford Ranger as mentioned in the beginning when I took cover!
The reason I did not know it was the same Ford Ranger is because I wanted to purchase the vehicle from Retha Owenkamp.
When the accident happened I did not recognize the vehicle as the one I wanted. I did not know the driver who is Christiaan Van Staden.
I provided you with all the paper work as requested. I have a police ref number as well as the incident report. As well as witness of the accident who informed the Police about the accident. The Witness was patrolling and noticed the accident. He fortunately works for a security company called Breedt Security and his contact number is: *** Hein.
The accident happened on the 30th of July at around 3am. My dog was sick at night and I wanted to take it to a medical clinic, so I was searching for one open. It was 3AM so it was difficult. I had to arrange with my friend Tyron Moose to babysit my dog after I took her to the Animal Clinic but unfortunately the accident happened, that is the reason he does not know that I wanted to go ask him. But he confirmed with you that he does know me. I knew he would not mind looking after her because he gets well with my dog. According to Christiaan Van Wyk he was heading home from Gambling at Bingo's in Tzaneen.
I only heard that the accident I had was the Ford Ranger I wanted to purchase around 10AM on the same day.
I then requested a tow truck to assist. The driver of the tow truck, Godfrey, advised me that they will take the Ford Ranger to their Yard until they have further information. I told him to phone Dialdirect first to confirm. He said he can't he will phone his boss. I told him to make sure of my cover before loading. So then He phoned his boss. After a while he then said he will inspect the Ford Ranger and then give me paperwork for proof. I was a little bit more comfortable with the fact that atleast he gave me a checklist. He then said don't worry they will take the Ford Ranger to their yard. The owner of the tow company said that Dialdirect gave him permission and authority to take the Ford Ranger to his Yard, and wait for further instructions.
Later the same day around 16:00 on the 30th July 2019 a guy called me to inform me that unfortunately I do not have cover for the Ford Ranger, and that they will phone the tow company to return the Ford Ranger to it's Owner or atleast my house because I am now probably liable for the repairs myself. I owe Retha Money
After that nothing happened, I tried calling the tow company multiple times as well as made complaints regarding the matter that they have not yet returned the Ford Ranger.
I took the initiative to go to the Tow Company about 34km from me to go speak with the owner but unfortunately only found Godfrey there and an assistant. The assistant phoned the owner and the owner told me to pay approximately R8600. I refused because I did not give permission or authority to take the Ford Ranger to their Yard, according to my knowledge Dialdirect authorized and instructed the Ford Ranger to be towed to their Yard until Further Notice. So then I made multiple phone calls to the tow department of Dialdirect and explained but they continue to promise that a manager will contact me, but since then I have had no call or any feedback.
I asked the assistant if I could see the Ford Ranger. He then gave me permission and walked with me to go see the vehicle. I noticed that additional damage was done and contacted Christiaan Van St who was the driver of the Ford to also confirm that only the front left was damaged in the accident. I also have the damage report and checklist from the driver clearly indicating that there was only damages done on the left Front. But the additional damages is a long scratch/dent on the right driver door and steps. I told the assistant and he said I must inform the owner and return with the checklist and damage report given to me the day they towed the Ford Ranger, because I didn't have it as Christiaan Van Staden was in possession of it. I now have the proof that the Tow Company you authorized to tow my Ford did make additional damages and therefore hold Dialdirect responsible for the repairs on the additional damages.
I have not yet have the time to go back to the tow company because it is far from where I am.
I feel that Dialdirect honestly did not treat me the way I was supposed to be treated and that they are just searching for a reason not to pay the claim.
They firstly wanted to reject the claim due to non payment and I made a complaint regarding the debit orders and an investigation occurred. Louis Meyer was appointed. After Louis Meyer investigated he noticed that I however did make effort to make payment but it did not go off accordingly and then I was advised that I will have cover and that the premium for July will be deducted from the claim.
Please can you have a look at the accident report. Please can you listen to my conversation with every phonecall tracked to my number.
I am really not satisfied with the outcome as I am not the owner of the Ford Ranger, and according to you guys I do not have cover for the Ford Ranger, but only my Hyundai Getz, so I do not understand the reason for rejection.
The Ford Ranger had to be fixed by Christiaan Van Wyk, he did before the accident occurred, according to him he replaced the gearbox.
Please advise me how the process works and please give me a better understanding to why my claim is rejected.
Secondly Mr. Terrence called me to advise that the claim is not successful due to ********** actions but I disagree as all proof has been provided as requested and even after everything you do not want to cover my Hyundai Getz.
Yet you took premium.
I did not even know myself if I have cover due to the debit orders that did not go off accordingly, but fortunately after your investigation you advised me that I will be covered.
Please can you assist and if any documentation is required further on please can you send a request to this email.
Your kind response will be appreciated in writing to this email address.
Please note that my cellphone is broken at this stage until further notice but communication can be done via email.
Please can you kindly assist me to understand a better reason to the outcome of my claim.
I have full proof of our conversations in regards to the monthly premium that did not go off accordingly. You advised me that I will have full cover and that the non-payment will have no effect on my claim.
Please advise me the reason for this.
Yet you deducted R904 from my account even after the incident occured and yet after all that you reject my claim.
I was not aware of the fact that the 3rd Party Vehicle I had the collusion with at that stage, driver Christiaan Van Staden, was the vehicle I wanted to purchase.
When I did my quotation and took out my cover with you guys the guy who I spoke with actually made me take out insurance for another vehicle so I can get discount. I have not yet purchased the Ford Ranger as mentioned in the beginning when I took cover!
The reason I did not know it was the same Ford Ranger is because I wanted to purchase the vehicle from Retha Owenkamp.
When the accident happened I did not recognize the vehicle as the one I wanted. I did not know the driver who is Christiaan Van Staden.
I provided you with all the paper work as requested. I have a police ref number as well as the incident report. As well as witness of the accident who informed the Police about the accident. The Witness was patrolling and noticed the accident. He fortunately works for a security company called Breedt Security and his contact number is: *** Hein.
The accident happened on the 30th of July at around 3am. My dog was sick at night and I wanted to take it to a medical clinic, so I was searching for one open. It was 3AM so it was difficult. I had to arrange with my friend Tyron Moose to babysit my dog after I took her to the Animal Clinic but unfortunately the accident happened, that is the reason he does not know that I wanted to go ask him. But he confirmed with you that he does know me. I knew he would not mind looking after her because he gets well with my dog. According to Christiaan Van Wyk he was heading home from Gambling at Bingo's in Tzaneen.
I only heard that the accident I had was the Ford Ranger I wanted to purchase around 10AM on the same day.
I then requested a tow truck to assist. The driver of the tow truck, Godfrey, advised me that they will take the Ford Ranger to their Yard until they have further information. I told him to phone Dialdirect first to confirm. He said he can't he will phone his boss. I told him to make sure of my cover before loading. So then He phoned his boss. After a while he then said he will inspect the Ford Ranger and then give me paperwork for proof. I was a little bit more comfortable with the fact that atleast he gave me a checklist. He then said don't worry they will take the Ford Ranger to their yard. The owner of the tow company said that Dialdirect gave him permission and authority to take the Ford Ranger to his Yard, and wait for further instructions.
Later the same day around 16:00 on the 30th July 2019 a guy called me to inform me that unfortunately I do not have cover for the Ford Ranger, and that they will phone the tow company to return the Ford Ranger to it's Owner or atleast my house because I am now probably liable for the repairs myself. I owe Retha Money
After that nothing happened, I tried calling the tow company multiple times as well as made complaints regarding the matter that they have not yet returned the Ford Ranger.
I took the initiative to go to the Tow Company about 34km from me to go speak with the owner but unfortunately only found Godfrey there and an assistant. The assistant phoned the owner and the owner told me to pay approximately R8600. I refused because I did not give permission or authority to take the Ford Ranger to their Yard, according to my knowledge Dialdirect authorized and instructed the Ford Ranger to be towed to their Yard until Further Notice. So then I made multiple phone calls to the tow department of Dialdirect and explained but they continue to promise that a manager will contact me, but since then I have had no call or any feedback.
I asked the assistant if I could see the Ford Ranger. He then gave me permission and walked with me to go see the vehicle. I noticed that additional damage was done and contacted Christiaan Van St who was the driver of the Ford to also confirm that only the front left was damaged in the accident. I also have the damage report and checklist from the driver clearly indicating that there was only damages done on the left Front. But the additional damages is a long scratch/dent on the right driver door and steps. I told the assistant and he said I must inform the owner and return with the checklist and damage report given to me the day they towed the Ford Ranger, because I didn't have it as Christiaan Van Staden was in possession of it. I now have the proof that the Tow Company you authorized to tow my Ford did make additional damages and therefore hold Dialdirect responsible for the repairs on the additional damages.
I have not yet have the time to go back to the tow company because it is far from where I am.
I feel that Dialdirect honestly did not treat me the way I was supposed to be treated and that they are just searching for a reason not to pay the claim.
They firstly wanted to reject the claim due to non payment and I made a complaint regarding the debit orders and an investigation occurred. Louis Meyer was appointed. After Louis Meyer investigated he noticed that I however did make effort to make payment but it did not go off accordingly and then I was advised that I will have cover and that the premium for July will be deducted from the claim.
Please can you have a look at the accident report. Please can you listen to my conversation with every phonecall tracked to my number.
I am really not satisfied with the outcome as I am not the owner of the Ford Ranger, and according to you guys I do not have cover for the Ford Ranger, but only my Hyundai Getz, so I do not understand the reason for rejection.
The Ford Ranger had to be fixed by Christiaan Van Wyk, he did before the accident occurred, according to him he replaced the gearbox.
Please advise me how the process works and please give me a better understanding to why my claim is rejected.
Secondly Mr. Terrence called me to advise that the claim is not successful due to ********** actions but I disagree as all proof has been provided as requested and even after everything you do not want to cover my Hyundai Getz.
Yet you took premium.
I did not even know myself if I have cover due to the debit orders that did not go off accordingly, but fortunately after your investigation you advised me that I will be covered.
Please can you assist and if any documentation is required further on please can you send a request to this email.
Your kind response will be appreciated in writing to this email address.
Please note that my cellphone is broken at this stage until further notice but communication can be done via email.
lC
lance C's update03 Sept 2019, 00:30
Reviewer Update
Good day.
Please can you kindly assist me to understand a better reason to the outcome of my claim.
I have full proof of our conversations in regards to the monthly premium that did not go off accordingly. You advised me that I will have full cover and that the non-payment will have no effect on my claim.
Please advise me the reason for this.
Yet you deducted R904 from my account even after the incident occured and yet after all that you reject my claim.
I was not aware of the fact that the 3rd Party Vehicle I had the collusion with at that stage, driver Christiaan Van Staden, was the vehicle I wanted to purchase.
When I did my quotation and took out my cover with you guys the guy who I spoke with actually made me take out insurance for another vehicle so I can get discount. I have not yet purchased the Ford Ranger as mentioned in the beginning when I took cover!
The reason I did not know it was the same Ford Ranger is because I wanted to purchase the vehicle from Retha Owenkamp.
When the accident happened I did not recognize the vehicle as the one I wanted. I did not know the driver who is Christiaan Van Staden.
I provided you with all the paper work as requested. I have a police ref number as well as the incident report. As well as witness of the accident who informed the Police about the accident. The Witness was patrolling and noticed the accident. He fortunately works for a security company called Breedt Security and his contact number is: *** Hein.
The accident happened on the 30th of July at around 3am. My dog was sick at night and I wanted to take it to a medical clinic, so I was searching for one open. It was 3AM so it was difficult. I had to arrange with my friend Tyron Moose to babysit my dog after I took her to the Animal Clinic but unfortunately the accident happened, that is the reason he does not know that I wanted to go ask him. But he confirmed with you that he does know me. I knew he would not mind looking after her because he gets well with my dog. According to Christiaan Van Wyk he was heading home from Gambling at Bingo's in Tzaneen.
I only heard that the accident I had was the Ford Ranger I wanted to purchase around 10AM on the same day.
I then requested a tow truck to assist. The driver of the tow truck, Godfrey, advised me that they will take the Ford Ranger to their Yard until they have further information. I told him to phone Dialdirect first to confirm. He said he can't he will phone his boss. I told him to make sure of my cover before loading. So then He phoned his boss. After a while he then said he will inspect the Ford Ranger and then give me paperwork for proof. I was a little bit more comfortable with the fact that atleast he gave me a checklist. He then said don't worry they will take the Ford Ranger to their yard. The owner of the tow company said that Dialdirect gave him permission and authority to take the Ford Ranger to his Yard, and wait for further instructions.
Later the same day around 16:00 on the 30th July 2019 a guy called me to inform me that unfortunately I do not have cover for the Ford Ranger, and that they will phone the tow company to return the Ford Ranger to it's Owner or atleast my house because I am now probably liable for the repairs myself. I owe Retha Money
After that nothing happened, I tried calling the tow company multiple times as well as made complaints regarding the matter that they have not yet returned the Ford Ranger.
I took the initiative to go to the Tow Company about 34km from me to go speak with the owner but unfortunately only found Godfrey there and an assistant. The assistant phoned the owner and the owner told me to pay approximately R8600. I refused because I did not give permission or authority to take the Ford Ranger to their Yard, according to my knowledge Dialdirect authorized and instructed the Ford Ranger to be towed to their Yard until Further Notice. So then I made multiple phone calls to the tow department of Dialdirect and explained but they continue to promise that a manager will contact me, but since then I have had no call or any feedback.
I asked the assistant if I could see the Ford Ranger. He then gave me permission and walked with me to go see the vehicle. I noticed that additional damage was done and contacted Christiaan Van St who was the driver of the Ford to also confirm that only the front left was damaged in the accident. I also have the damage report and checklist from the driver clearly indicating that there was only damages done on the left Front. But the additional damages is a long scratch/dent on the right driver door and steps. I told the assistant and he said I must inform the owner and return with the checklist and damage report given to me the day they towed the Ford Ranger, because I didn't have it as Christiaan Van Staden was in possession of it. I now have the proof that the Tow Company you authorized to tow my Ford did make additional damages and therefore hold Dialdirect responsible for the repairs on the additional damages.
I have not yet have the time to go back to the tow company because it is far from where I am.
I feel that Dialdirect honestly did not treat me the way I was supposed to be treated and that they are just searching for a reason not to pay the claim.
They firstly wanted to reject the claim due to non payment and I made a complaint regarding the debit orders and an investigation occurred. Louis Meyer was appointed. After Louis Meyer investigated he noticed that I however did make effort to make payment but it did not go off accordingly and then I was advised that I will have cover and that the premium for July will be deducted from the claim.
Please can you have a look at the accident report. Please can you listen to my conversation with every phonecall tracked to my number.
I am really not satisfied with the outcome as I am not the owner of the Ford Ranger, and according to you guys I do not have cover for the Ford Ranger, but only my Hyundai Getz, so I do not understand the reason for rejection.
The Ford Ranger had to be fixed by Christiaan Van Wyk, he did before the accident occurred, according to him he replaced the gearbox.
Please advise me how the process works and please give me a better understanding to why my claim is rejected.
Secondly Mr. Terrence called me to advise that the claim is not successful due to ********** actions but I disagree as all proof has been provided as requested and even after everything you do not want to cover my Hyundai Getz.
Yet you took premium.
I did not even know myself if I have cover due to the debit orders that did not go off accordingly, but fortunately after your investigation you advised me that I will be covered.
Please can you assist and if any documentation is required further on please can you send a request to this email.
Your kind response will be appreciated in writing to this email address.
Please note that my cellphone is broken at this stage until further notice but communication can be done via email.
Please can you kindly assist me to understand a better reason to the outcome of my claim.
I have full proof of our conversations in regards to the monthly premium that did not go off accordingly. You advised me that I will have full cover and that the non-payment will have no effect on my claim.
Please advise me the reason for this.
Yet you deducted R904 from my account even after the incident occured and yet after all that you reject my claim.
I was not aware of the fact that the 3rd Party Vehicle I had the collusion with at that stage, driver Christiaan Van Staden, was the vehicle I wanted to purchase.
When I did my quotation and took out my cover with you guys the guy who I spoke with actually made me take out insurance for another vehicle so I can get discount. I have not yet purchased the Ford Ranger as mentioned in the beginning when I took cover!
The reason I did not know it was the same Ford Ranger is because I wanted to purchase the vehicle from Retha Owenkamp.
When the accident happened I did not recognize the vehicle as the one I wanted. I did not know the driver who is Christiaan Van Staden.
I provided you with all the paper work as requested. I have a police ref number as well as the incident report. As well as witness of the accident who informed the Police about the accident. The Witness was patrolling and noticed the accident. He fortunately works for a security company called Breedt Security and his contact number is: *** Hein.
The accident happened on the 30th of July at around 3am. My dog was sick at night and I wanted to take it to a medical clinic, so I was searching for one open. It was 3AM so it was difficult. I had to arrange with my friend Tyron Moose to babysit my dog after I took her to the Animal Clinic but unfortunately the accident happened, that is the reason he does not know that I wanted to go ask him. But he confirmed with you that he does know me. I knew he would not mind looking after her because he gets well with my dog. According to Christiaan Van Wyk he was heading home from Gambling at Bingo's in Tzaneen.
I only heard that the accident I had was the Ford Ranger I wanted to purchase around 10AM on the same day.
I then requested a tow truck to assist. The driver of the tow truck, Godfrey, advised me that they will take the Ford Ranger to their Yard until they have further information. I told him to phone Dialdirect first to confirm. He said he can't he will phone his boss. I told him to make sure of my cover before loading. So then He phoned his boss. After a while he then said he will inspect the Ford Ranger and then give me paperwork for proof. I was a little bit more comfortable with the fact that atleast he gave me a checklist. He then said don't worry they will take the Ford Ranger to their yard. The owner of the tow company said that Dialdirect gave him permission and authority to take the Ford Ranger to his Yard, and wait for further instructions.
Later the same day around 16:00 on the 30th July 2019 a guy called me to inform me that unfortunately I do not have cover for the Ford Ranger, and that they will phone the tow company to return the Ford Ranger to it's Owner or atleast my house because I am now probably liable for the repairs myself. I owe Retha Money
After that nothing happened, I tried calling the tow company multiple times as well as made complaints regarding the matter that they have not yet returned the Ford Ranger.
I took the initiative to go to the Tow Company about 34km from me to go speak with the owner but unfortunately only found Godfrey there and an assistant. The assistant phoned the owner and the owner told me to pay approximately R8600. I refused because I did not give permission or authority to take the Ford Ranger to their Yard, according to my knowledge Dialdirect authorized and instructed the Ford Ranger to be towed to their Yard until Further Notice. So then I made multiple phone calls to the tow department of Dialdirect and explained but they continue to promise that a manager will contact me, but since then I have had no call or any feedback.
I asked the assistant if I could see the Ford Ranger. He then gave me permission and walked with me to go see the vehicle. I noticed that additional damage was done and contacted Christiaan Van St who was the driver of the Ford to also confirm that only the front left was damaged in the accident. I also have the damage report and checklist from the driver clearly indicating that there was only damages done on the left Front. But the additional damages is a long scratch/dent on the right driver door and steps. I told the assistant and he said I must inform the owner and return with the checklist and damage report given to me the day they towed the Ford Ranger, because I didn't have it as Christiaan Van Staden was in possession of it. I now have the proof that the Tow Company you authorized to tow my Ford did make additional damages and therefore hold Dialdirect responsible for the repairs on the additional damages.
I have not yet have the time to go back to the tow company because it is far from where I am.
I feel that Dialdirect honestly did not treat me the way I was supposed to be treated and that they are just searching for a reason not to pay the claim.
They firstly wanted to reject the claim due to non payment and I made a complaint regarding the debit orders and an investigation occurred. Louis Meyer was appointed. After Louis Meyer investigated he noticed that I however did make effort to make payment but it did not go off accordingly and then I was advised that I will have cover and that the premium for July will be deducted from the claim.
Please can you have a look at the accident report. Please can you listen to my conversation with every phonecall tracked to my number.
I am really not satisfied with the outcome as I am not the owner of the Ford Ranger, and according to you guys I do not have cover for the Ford Ranger, but only my Hyundai Getz, so I do not understand the reason for rejection.
The Ford Ranger had to be fixed by Christiaan Van Wyk, he did before the accident occurred, according to him he replaced the gearbox.
Please advise me how the process works and please give me a better understanding to why my claim is rejected.
Secondly Mr. Terrence called me to advise that the claim is not successful due to ********** actions but I disagree as all proof has been provided as requested and even after everything you do not want to cover my Hyundai Getz.
Yet you took premium.
I did not even know myself if I have cover due to the debit orders that did not go off accordingly, but fortunately after your investigation you advised me that I will be covered.
Please can you assist and if any documentation is required further on please can you send a request to this email.
Your kind response will be appreciated in writing to this email address.
Please note that my cellphone is broken at this stage until further notice but communication can be done via email.
lC
lance C's updateReviewer Update
03 Sept 2019, 00:31Even after multiple comments it is like Dialdirect takes no action.
lC
lance C's update03 Sept 2019, 00:31
Reviewer Update
Even after multiple comments it is like Dialdirect takes no action.