Misleading Service and Zero Communication

I am extremely disappointed with the service I’ve received regarding my insurance claim.

I have sent an email regarding the status of my claim since they were silent on me the whole time, after I came to this platform, I was explicitly promised that my claim would be finalised within a day which was the 25th of March 2026 It has now been longer than that, and I have received no communication, no update, and no explanation for the delay.

This lack of accountability and poor communication is unacceptable, especially when clear commitments were made. As a client, I expect honesty, transparency, and for timelines to be respected.

At this point, it feels like I am being ignored after being given false assurances.

I am requesting urgent intervention and a clear resolution to my claim, along with an explanation for why I was misled about the turnaround time.

This needs to be addressed immediately. Honestly Dial direct is messing up my mental health at this moment.