Mess with Quotes and premium on addition of new Car

<p>On the 5th of May a quote was done to add my Wife's new car to the policy before we take ownership. Then late on the Friday afternoon I was informed the car is ready for collection. By that time the Call Center was closed, I decided to have a look online, just to see that there is no indication of that quote. I then proceeded to do a new quote online, just to be met with increased premiums across all my insured items. Phoning the Call Center on Saturday Morning provided more frustration, as the quote of Friday was no longer available at all on the system. As interim I was advised to and proceeded with a redo on the quote on the vehicle and accept it as to take ownership and then log a query / call as to investigate the issue of, 1.) the missing quote of Friday which is valid for 30 days, 2.) the very big increase in the premium with regards on the redo of the quote online and again verbally on Saturday morning.</p> <p>To date I have not yet received any feedback. This prompted me to call the call center again, just to be informed that no such enquires / queries / calls were logged. (Honesty and Integrity???? Really?????? ). Again, I was promised to receive feedback before close of business yesterday. Again NOTHING!!! I Phoned back this morning to again here Honesty and Integrity but no answers or indications on what the status is.</p> <p>APPAULING!!!!</p>