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Ouma M
1 reviews | Active since Feb 2020
19 May 2025, 17:05
****mers of note
Policy is claimed to be month-to month but only covers one AFTER they paid DURING THAT MONTH. For example; If i pay on the 25th of every month, this means i will pnly be covered from 25 to the end of that month - basically covering me for 5/6 days of the month??!! How sick is that. So for the first days of the month they WILL NOT assist you while they give you unnecessary calls with all the excuses in the world. Imagine being in an emergency and you get that treatment? DO NOT GET INTO A POLICY WITH DIALDIRECT.
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Replies (5)0
Replies (5)
Dialdirect's replyOfficial
19 May 2025, 17:09 Good day
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind Regards,
The Dialdirect Team
Dialdirect's reply19 May 2025, 17:09
Official
Good day
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind Regards,
The Dialdirect Team
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Ouma M's updateReviewer Update
19 May 2025, 17:12 POLN:*** CLM:01 DOC:ZZ OPER:KU1113
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Ouma M's update19 May 2025, 17:12
Reviewer Update
POLN:*** CLM:01 DOC:ZZ OPER:KU1113
Dialdirect's replyOfficial
19 May 2025, 17:58Thank you for the providing us with the policy number, our team will be in touch with you during office hours.
Dialdirect's reply19 May 2025, 17:58
Official
Thank you for the providing us with the policy number, our team will be in touch with you during office hours.
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Ouma M's updateReviewer Update
28 May 2025, 07:369 DAYS LATER STILL NOT SERVICE DELIVErRY. Pis siOOR COMPLAINS MANAGEMENT. POOR COMMUNICATION. YOHH Good people Please HESITATE to use this insurance company. You WILL REGRET
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Ouma M's update28 May 2025, 07:36
Reviewer Update
9 DAYS LATER STILL NOT SERVICE DELIVErRY. Pis siOOR COMPLAINS MANAGEMENT. POOR COMMUNICATION. YOHH Good people Please HESITATE to use this insurance company. You WILL REGRET
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Ouma M's updateReviewer Update
28 May 2025, 07:37 9 DAYS LATER STILL NOT SERVICE DELIVERY. POOR COMPLAINS MANAGEMENT. POOR COMMUNICATION. YOHH Good people Please HESITATE to use this insurance company. You WILL REGRET
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Ouma M's update28 May 2025, 07:37
Reviewer Update
9 DAYS LATER STILL NOT SERVICE DELIVERY. POOR COMPLAINS MANAGEMENT. POOR COMMUNICATION. YOHH Good people Please HESITATE to use this insurance company. You WILL REGRET