MECHANICAL WARRANTY NOT HONOURED :***

On the 7th August, I had a problem with my car and I have a mechanical warranty insurance with Dialdirect, I called the customer service to ask if I can get assistance and they told me that yes I can book the car in at Autowise service centre in Vereeniging. I booked the car in, they sent me an email to forward to Autowise, with a list of requirements and Autowise forwarded the information on the 8th of August. On 12 August the supplier made a follow up to check if the emailed info was received. Dialdirect admin claim they didn’t but checking the email everything was there. That promised to work on the claim but nothing happened. On th16th August I made a follow up again, and I was told they are waiting for the next debit date, to my disappointment, why wait for me to call instead of them making me aware? I arranged the debit on the 20th august and they did. Afterwards we are still waiting for the approval. Every time I call, I am told that the person who is responsible for my claim will call me back , my major concern is , one I am without transport for the whole month, secondly the most crucial part is if the service provider will claim the storage I hope Dialdirect with take charge because they instructed me to book the car instead of checking thoroughly whether I qualify or not. I am so disappointed at this situation. I hope I will get my car back as soon as possible because I am not able to do anything without it.