Massive premium increase and then you cant get hold of anyone!

Dial direct you give me a 24 percent premium increase and then I call you 20 times to discuss it with you and then im put on hold cut off, transferred put on hold again, robot just no joy. I've got all the screenshots of call logs. But go on their website and indicate that I are interested in taking out insurance and they called me within an hour. obviously a sales person that could not assist but quick to try and make a sale. Obviously just in in for new sales not to assist current clients. Totally unacceptable. I had no claims and the value of my vehicles have decreased. If this is how I battle to get hold of someone imagine if I had a claim. Shocking service