AvdW
Adriaan van der Walt
1 reviews | Active since May 2019
31 May 2019, 09:33
Make sure EVERYTHING is stopped and canceled.
Voted product of the year. Yeah rigth! When you canceled your insurance please make sure they canceled all the top up products and asked them to send you a confirmation of these actions along with a confirmation that the debit orders have been canceled. Don't expect them to put logic to the day and cancel the topups or stop the debit orders themselfs, you'll have to do some thinking for them there. If you don't you will have to spend your time and money in the form of consecutive phone calls being transferred from the one department to the next and bank deductions for debit orders reversed. Beware the wolf in sheep's clothing, he bites.
Helpful (0)
Replies (2)0
Replies (2)Dialdirect's replyOfficial
31 May 2019, 09:35Hello Adriaan.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Dialdirect's reply31 May 2019, 09:35
Official
Hello Adriaan.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Dialdirect's replyOfficial
04 Jun 2019, 08:50Hello Adriaan.
Thank you for allowing us to assist you with this matter.
We can confirm that the policy is now cancelled and that a refund for premiums collected was processed.
An e-mail containing further information about this was forwarded to you.
Please accept our apology for what has transpired.
Regards,
The Dialdirect Team
Thank you for allowing us to assist you with this matter.
We can confirm that the policy is now cancelled and that a refund for premiums collected was processed.
An e-mail containing further information about this was forwarded to you.
Please accept our apology for what has transpired.
Regards,
The Dialdirect Team
Dialdirect's reply04 Jun 2019, 08:50
Official
Hello Adriaan.
Thank you for allowing us to assist you with this matter.
We can confirm that the policy is now cancelled and that a refund for premiums collected was processed.
An e-mail containing further information about this was forwarded to you.
Please accept our apology for what has transpired.
Regards,
The Dialdirect Team
Thank you for allowing us to assist you with this matter.
We can confirm that the policy is now cancelled and that a refund for premiums collected was processed.
An e-mail containing further information about this was forwarded to you.
Please accept our apology for what has transpired.
Regards,
The Dialdirect Team
